Choosing a Level of Care: From Weekly Therapy to Crisis Help
Short answer
Many people start with weekly outpatient therapy, which tends to fit when you can keep regular appointments and stay safe between them. Intensive outpatient and partial hospitalization programs add hours of care while you live at home. Inpatient care offers 24-hour support, and residential care means living at a program. If you are thinking about suicide or might act on it, crisis care comes first: call or text 988, or call 911.
In crisis or thinking about suicide? Call or text 988 now (in Colorado it reaches the 988 Colorado Mental Health Line). If you are in immediate danger, call 911.
This guide is not enough if
- You are in danger right now or might act on thoughts of suicide. Call or text 988, or call 911.
- You need a medical evaluation, detox or medication. A physician or other prescriber is the right first call.
- You are looking for a program for a child or teen who is missing school. Start with the school refusal guide linked below.
- You need an intensive outpatient, partial hospitalization, residential or inpatient program. Mountainside does not list these services.
When weekly sessions might not feel like enough
Maybe you have been in therapy for a while and things are getting harder, not easier. Maybe you are about to start and you honestly do not know how much help you need. Either way, it can feel like a big, scary choice to make alone.
It helps to know that care comes in levels, from a weekly appointment up to round-the-clock support. You do not have to pick the right one by yourself. A licensed clinician can look at what is going on and help you sort out where to start, and the level can change as things change.
This guide explains each level in plain words, the signs that more support may be needed now, and how to raise it with a therapist. If you are a parent of a child who is missing school, the site's guide to when weekly therapy is not enough for school refusal covers programs for young people.
The levels of care in plain words
The Substance Abuse and Mental Health Services Administration (SAMHSA) describes where care happens in a few broad settings. Programs differ, so treat these as general descriptions, not rules.
- Standard outpatient. Like a regular doctor's visit: you come to an appointment and leave the same day. SAMHSA describes it as suited to people who can make and keep regular appointments, and how often you go depends on the care you need. It can happen in person or by telehealth.
- Intensive outpatient (IOP) or partial hospitalization (PHP). Still outpatient, so you go home after. These programs can include one-on-one sessions, groups and learning coping skills, and SAMHSA says they usually last at least a few hours.
- Inpatient. You stay overnight at a hospital or program for a few days or weeks. SAMHSA says this is usually for people who need 24-hour care, and most programs are connected to a hospital or clinic.
- Residential. You live at a treatment program. SAMHSA says it usually lasts a few weeks to a few months, and longer for more serious conditions.
- Interim care. If there is a waitlist, SAMHSA notes that interim care can help keep you safe until a spot opens.
| Level | What it usually involves | Where you sleep |
|---|---|---|
| Standard outpatient | Appointments you attend and leave the same day; how often depends on need; in person or telehealth | At home |
| Intensive outpatient or partial hospitalization | Individual sessions, groups and coping skills, usually lasting at least a few hours | At home |
| Inpatient | 24-hour care for a few days or weeks, usually connected to a hospital or clinic | At the hospital or program |
| Residential | Living at a treatment program, usually for a few weeks to a few months | At the program |
| Walk-in crisis center | In-person crisis support, open 24/7/365, with help planning next steps | No overnight beds |
| Mobile crisis response | A crisis team sent by 988 Colorado comes to you; no law enforcement on the team | Wherever you are |
Signs that more support may be needed now
If you are thinking about suicide, call or text 988 now. If you or someone else is in immediate danger, call 911. You do not need to wait for your next session.
The National Institute of Mental Health (NIMH) lists warning signs that someone may be thinking about suicide. They include talking about wanting to die or being a burden, feeling trapped or hopeless, making a plan or researching ways to die, giving away important things, and using drugs or alcohol more often. NIMH says to get help as soon as possible, especially if a sign is new or has increased.
Other signs are less urgent but still worth raising soon. None of these is a diagnosis. They are reasons to ask whether your current level of care still fits:
- You are struggling to stay safe between sessions.
- Things keep getting worse even though you attend and practice.
- You can no longer manage work, school or basic self-care.
- You are leaning on alcohol or drugs to get through the day.
- The people around you are worried about your safety.
Crisis help in Colorado
In Colorado, calling or texting 988 reaches the 988 Colorado Mental Health Line, which is free, confidential and open 24/7. You can also go in person. 988 Colorado lists walk-in crisis centers across the state, including Denver, Aurora, Littleton and Wheat Ridge in the metro area.
Colorado's Behavioral Health Administration (BHA) says walk-in centers are open 24/7/365 and have no overnight beds. Staff can meet with you and help you plan next steps. If you need more than 23 hours of help, they will find another place that can help.
The BHA also describes mobile crisis response: when 988 Colorado sends a team, crisis professionals come to where you are, and the teams do not include law enforcement. Crisis stabilization units offer short-term, 24-hour care by referral.
How to talk with your therapist about stepping up or down
Raising this can feel like admitting failure. It is not. Changing the level of care is a normal part of treatment, and therapists usually welcome the question. You might say, "I'm not sure weekly sessions are enough right now. Can we talk about other options?"
Careful therapists usually walk through a few things with you:
- What they are seeing that points to more or less support, and why.
- Which type of program they would suggest and how to find one.
- Whether they can stay in touch with the program, with your written permission.
- What stepping back down could look like when things settle.
- How you will both know the plan is working. The guide on whether therapy is working covers this.
Stepping back down is part of the plan
Moving to more support is not a one-way door. Some people use a program for a while and then return to weekly therapy or a skills group once things are steadier. It is reasonable to ask a program early on what the step after it will look like, so you are not left without care when it ends.
Before you leave a higher level of care, it can help to have a few things in writing: who your outpatient therapist will be, when your first appointment is, what to do if things get worse again, and who to call after hours. If you are unsure how long any of this tends to take, the guide on how long therapy takes explains what changes the timeline.
What Mountainside offers, and when to look elsewhere
Mountainside is an outpatient practice. It offers individual, couple and family therapy, an adult DBT skills group and a teen multi-family DBT skills group, in Greenwood Village and by secure video for clients located in Colorado. It does not list intensive outpatient, partial hospitalization, residential or inpatient care, and it does not prescribe medication.
If you need one of those services, the Denver mental health resources page is a place to start, and SAMHSA's FindTreatment.gov (opens in a new tab) is a confidential search tool for treatment programs. For questions about medication, the guide on therapy, medication or both explains who prescribes.
If weekly outpatient therapy or a skills group sounds like the right level, you can request a free 15-minute consultation. A therapist can help you think through fit, and say so if a different level of care looks safer.
Frequently asked questions
What is the difference between IOP and PHP?
Both are outpatient, so you go home at the end of the day. SAMHSA groups them together as programs that coordinate care more intensively than standard visits and usually last at least a few hours. SAMHSA does not set one schedule for either, and programs vary a lot, so ask each one how many hours and days a week it runs and what a typical day includes.
Can I go to a crisis center without calling first?
Yes. 988 Colorado lists walk-in crisis centers around the state, and Colorado's Behavioral Health Administration says they are open 24/7/365. You can also call or text 988 first if you would like help deciding where to go. If anyone is in immediate danger, call 911.
Do I have to stop seeing my therapist if I go into a program?
Not always. Some people keep their outpatient therapist, and some pause while in a program and return afterward. Therapists usually help plan this with you and, with your written permission, can share information with the program so your care stays connected. Ask about it before you start, if you can.
Is telehealth therapy a lower level of care?
No. SAMHSA notes that outpatient programs can be in person or by telehealth, so video sessions are a way of getting outpatient care, not a separate level. What matters is how much support you need, not the screen. Mountainside offers telehealth therapy across Colorado for clients located in the state.
Next: talk it through
When you are ready, read more about Denver mental health resources, or book a free 15-minute consultation to ask your questions.
Sources
- SAMHSA: Treatment Types for Mental Health, Drugs and Alcohol
- Colorado Behavioral Health Administration: Colorado Crisis Care
- 988 Colorado: Walk-In Centers
- 988 Colorado: Frequently Asked Questions
- NIMH: Warning Signs of Suicide
- SAMHSA: FindTreatment.gov
- Mountainside: Our services
- Mountainside: DBT groups in Denver
Recent changes
- July 1, 2025: Colorado Crisis Services was consolidated into the 988 Colorado Mental Health Line under SB25-236. Calls and texts to the former Colorado Crisis Services number now connect to 988 Colorado, and walk-in centers continue. 988 Colorado: Frequently Asked Questions
Clinically reviewed by Emily Biggs-Heisler, Ph.D., Licensed Clinical Psychologist, Clinical Director and Co-Owner (Colorado psychologist license PSY 6010) on November 8, 2026. Facts checked against the sources above on November 8, 2026. This guide is general education, not medical advice, a diagnosis or a treatment plan. It does not create a therapist-client relationship. For advice about your situation, talk with a licensed clinician.